H2’s Customer Satisfaction reporting provides a management and accountability tool through a summary of survey results that analyze personnel, processes, products and features. You will be empowered with information vital for strategic planning and goal setting. Monthly, trended and YTD summary reports help you to identify patterns and trends and provide you with the amount and type of information necessary to make sound business decisions.

• Assess the effectiveness of all processes and personnel 

• Identify strengths, weaknesses, patterns and trends

• Create a thriving competitive culture within your organization

Your H2 reporting package is completely customizable to meet your specific requirements. Content, format and report delivery can all be “built to suit”. Here are a few examples:

Overall Customer Satisfaction Summary 
Construction/Project Comparison
Comparative Salesperson Analysis
Industry Standards Comparison
On-site Builder Analysis
Divisional and Regional Analysis
Executive Summaries
…etc

Main

Personal Telephone Interview

Customer Satisfaction Reporting

Homeowner Correspondence and S.T.A.R. Program

H2 Real Time Surveys and Reports