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HomeOwner HomeWork (H2) is currently the largest telephone survey
company specializing in the new home industry. We also maintain the
highest survey completion rate in our trade. Our follow-up, referral
tracking and generation programs are unique to H2 and combine cutting
edge technology with good old fashioned business principles.
H2 provides builders access to their most valuable yet untapped
resource for information and referral sales – their homeowners. H2 provides
homeowners with ongoing personal contact on behalf of the builder, and
provides builders with timely, actionable data about each contact
through our innovative data technology system, H2 RealTime. Builders
receive surveys and customizable reports online and in real time “as
they happen.” Monthly, trended and YTD summary reports help to identify
patterns and trends, and provide builders with the information necessary
to make sound business decisions.
Nearly 300 builders nationwide rely on H2 – large, small, custom and
production builders– with programs tailored to meet the needs of each.
From the initial visit to up to three years after closing, H2 helps
builders to create a tailored, consistent link of communication with
their homeowners. Most commonly, builders utilize our customizable
30-day and 60-day post-closing customer satisfactions surveys. We also
offer a comprehensive homeowner correspondence program, which provides
communication between builders and homeowners long after closing, and
creates an environment conducive to repeat purchases and referral sales.
Every builder utilizing H2 has achieved significant improvement in
customer satisfaction since starting the program. By being proactive
with customer care, builders will not only improve their JD Power market
study scores, but will also improve customer loyalty and increase
referrals. H2 provides powerful tools to build strong relationships and
create tangible results for ensured long-term success.
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